Refund Policy

Effective Date: [October 2023]
Last Updated: [October 2025]

Thank you for UniquelyEncased. We are committed to providing quality products and services to our customers. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges.

1. Returns

a. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must provide order number.
• Returns must be initiated within [7 days] of receiving the product.

b. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items.
• Digital products.
• Incorrect orders.

c. Return Process

1. Send us a message to initiate a return.
2. Attach a photo of any damage/issues.
3. Ship the item to the return address provided by our team.
    (Note: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.)
4. Once we receive tracking information, we'll notify you of the status of your refund.

2. Refunds

a. Refund Approval

• Approved refunds will be processed within [7 days] of receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used during the purchase.

b. Partial Refunds

Partial refunds may be granted in cases such as:

• Items not in their original condition.
• Items returned after the [7-day] return period (subject to approval).

c. Non-Refundable Costs

Shipping fees and handling charges are non-refundable unless the item was defective or the wrong product was shipped.

3. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. 

4. Late or Missing Refunds

If you haven’t received your refund after the processing period:

1. Check your bank or payment account again.
2. Contact your credit card company; it may take some time for the refund to be officially posted.
3. Contact your bank. Processing times vary by institution.
4. If you’ve done all of the above and still have not received your refund, contact us.

5. Cancellations

a. Order Cancellations

Orders can be canceled within [4 hours] of placing the order. After this period, the order may already be sent to production and there is no guarantee it can be cancelled.

6. Contact Us

If you have any questions about our Refund Policy, please contact us!

7. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective when posted on this page. Please review this policy periodically for any updates.